Business process outsourcing (BPO) is the contracting of a specific business task to a third-party service provider. Outsourcing Saves Money - The economic benefits of outsourcing are real and significant, BPO’s advantage is a cost-saving measure. BPO is represented by two categories: back office outsourcing which includes internal business functions such as billing or purchasing, and front office outsourcing which includes customer-related services such as marketing or tech support. There are such most common examples of BPO as call centers, human resources, accounting and payroll outsourcing. As well, business process outsourcing may involve the use of off-shore resources.
BPO includes the software, the process management, and the people to operate the service. Our Company has a team of trained, highly skilled professionals providing professional administrative, creative, managerial, technical, business office and/or personal support services.
The economic logic being to reduce costs, thus Outsourcing process reduces costs in these areas:
- Implementation costs: Outsourcing companies save time and money using the outsourcer's IT investments and professional expertise.
- Reduction in technical staff: Those companies that manage their own technology typically have a dedicated technical staff—a big cost with no training benefits. Companies that use outsourced technology are able to reduce their technical staffs by almost half.
Interfavour LLC provides the following BPO services for you:
Call center - client support
Interfavour LLC offers call center facility with latest technology, providing cost effective solutions. We have the trained call center team to receive calls from your potential customers. Our staff is ready to promote your products and explain their features.
This service provides such benefits as:
- Time saving
- office expanses reduction and people training expanses
Email support
We offer email support to always be in touch with your clients. Our staff replies to the clients' emails, gives explanations.
Client mailing
To constantly keep clients updated our marketing specialists mail those customers who are registered, to offer special discounts or other special services. We are still in touch with customers for advanced services.
Graphics upload
It's a part of the administrative process. Our team serves your site whenever you need it. If you decide to change the assortment or add/remove some products, we can make it for you. We upload new graphics and place them into the right place for them to become live immediately. We constantly monitor your site.
Graphics modifications and improvement
Whether you've made changes in the products assortment or made new photo shots, our designers and graphic specialists are ready to cut and improve the quality of the given graphics. We fulfill all the necessary modifications as a permanent improvement of your site.
Content upload
It is a part of the administrative process too. To keep your web site alive and kicking we upload new content, special offers and new product specifications required.
